Submitted by M. Dotes, Feb 22, 2007 01:47

I fly on business. Under no circumstances will I ever fly with Jet Blue after this fiasco, period. I will be advising my friends and family to avoid this mis-managed, inefficient, and anti-customer airline for the rest of my lifetime - or until Jet Blue is liquidated to cover their debts. A business which, like Jet Blue, and like Sony, fails to remember _at_ _all_ _times_ that they exist solely to meet their customers' needs, and that only by satisfying those needs can they hope to earn profits for the stockholders, has demonstrated that they are arrogant, perhaps even megalomaniacal, and should cease to exist in the fullness as time, as examples to other businesses in the future.

Treat your customers badly at your own certain peril. It takes far more than one year for a bullying woman with a bullhorn (particularly one who is the final insult after a full day of injury), or an audio CD with a rootkit trojan on it, or an exploding laptop battery, to be forgotten by the buying public, and in this age of Google, Yahoo, and so on, the memory will linger on as long as people use a "lazy search" to pull up your company's name.

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