I hope you see this. I enjoyed your article on getting satisfaction from t-mobile and would like to take you up on your offer to provide Jesse the corporate rep's phone number. The response from the lower levels of t-mobile customer service are maddening!
Thanks Much and Good Luck,
Ed Petersen
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Other reader comments on this article
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Date
My problem is with the actual service on Maui. 'Called Failed' happens on almost every phone call. No service in... [MORE]
Lynda Lyons
Sep 26, 2008 00:48
I have ben a T-mobile customer for a year,and I purchased the Motorola Z3, the keypad has fallen completely off... [MORE]
Akasa Thomas
Sep 21, 2008 19:13
I have been with T-mobile for a long time and am having alot of issues with them lately. I sure... [MORE]
Tony Nichols
Sep 2, 2008 17:13
I have been tmobile for a number of years. My son had a phone that needed to be replace doue... [MORE]
Michelle Grant
Aug 21, 2008 19:01
I am 52 years old and I have just experienced the worst customer service of my life. I recently spent... [MORE]
john reiter
Aug 15, 2008 21:02
You are right on. This is a great disservice and slight to consumer rights.
I would appreciate that number and/or... [MORE]
Dorian
Mar 7, 2008 10:32
Had a bout with a crownie assigned to my case. got the same run around that i got from everybody... [MORE]
Paul V
Dec 28, 2007 02:11
I would like Jesse's number too. While Christmas shopping at Marley Station Mall in MD, my husband and I were... [MORE]
Michele Sanders
Jan 16, 2008 14:17
Please I need Jesse or some one who can make a decision !!! [MORE]
Ken Hardesty
Mar 17, 2008 16:00
I had no clue Tmobile was so globally disliked. I'm somewhere between I'm glad it's not just me, to being... [MORE]
Storm Petoscia
Dec 10, 2007 09:27
I, too have been a customer for several yrs., pay bills on-time, always. Was trying to buy a phone online... [MORE]
Nancy Halpern
Sep 25, 2007 19:55
Thank you so much for the fantastic article and the help. I cannot believe how poor the customer service is... [MORE]
Kristyn C.
Sep 24, 2007 20:32
Thanks to your article I do not feel as alone and frustrated. T-Mobile seemed to care little that I was... [MORE]