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Reader comment on:
Can You Hear Me Now?
in response to reader comment: I wish I'd heard earlier...about t-mobile's poor support and other things

Submitted by Stuart, Sep 29, 2007 16:17

First, I believe that a company which automatically notifies some but not all of their customers when they have run over their limit is engaging in a discriminatory business practice, which is against the law. If they have the business practice of automatically informing the class of customer whom they deem as "high risk" of non- payment when their account limit has been exceeded, then they should most definitely provide a similar practice to customers who have a good bill paying record. The reason they do not do this is obvious...it is called "gouging". However, it also discriminates against that class (prompt bill payers), which is called illegal. I suggest establishing a class action law suit of all the prompt paying customers of T Mobile who have been caught in their overcharges trap through lack of notification. Any classs action lawyers out there?? This could be a MASSIVE settlement.

Second, I need Jesse's extension number so I can call him at the weekend. I already have the corporate office # from Hoovers, which is 425 378 4000 for anyone else who happens to be reading this article. Also, who is Corporate's Asst. VP and VP for complaint resolution...in other words who is Jesse's immediate supervisor and ultimate boss. Those names and extension #'s would be invaluable to your readers, as they are not obtainable from T Mobile's employees. Thank you for this opportunity to voice our opinions. The great blessing of the internet is this type of town meeting. Cellular carriers have greased the palms of Washington for many years to remain free of government regulation. However, they are not above the law or the civil courts. Come on lawyers...let's hit one for the good guys!

Note: Comments are screened, and in some cases edited, before posting. We reserve the right to reject anything we find objectionable.

Other reader comments on this article

Comment By Date

My problem is with the actual service on Maui. 'Called Failed' happens on almost every phone call. No service in... [MORE]

Lynda Lyons

Sep 26, 2008 00:48

I have ben a T-mobile customer for a year,and I purchased the Motorola Z3, the keypad has fallen completely off... [MORE]

Akasa Thomas

Sep 21, 2008 19:13

I have been with T-mobile for a long time and am having alot of issues with them lately. I sure... [MORE]

Tony Nichols

Sep 2, 2008 17:13

I have been tmobile for a number of years. My son had a phone that needed to be replace doue... [MORE]

Michelle Grant

Aug 21, 2008 19:01

I am 52 years old and I have just experienced the worst customer service of my life. I recently spent... [MORE]

john reiter

Aug 15, 2008 21:02

You are right on. This is a great disservice and slight to consumer rights. I would appreciate that number and/or... [MORE]

Dorian

Mar 7, 2008 10:32

Had a bout with a crownie assigned to my case. got the same run around that i got from everybody... [MORE]

Paul V

Dec 28, 2007 02:11

I would like Jesse's number too. While Christmas shopping at Marley Station Mall in MD, my husband and I were... [MORE]

Michele Sanders

Jan 16, 2008 14:17

Please I need Jesse or some one who can make a decision !!! [MORE]

Ken Hardesty

Mar 17, 2008 16:00

I had no clue Tmobile was so globally disliked. I'm somewhere between I'm glad it's not just me, to being... [MORE]

Storm Petoscia

Dec 10, 2007 09:27

I, too have been a customer for several yrs., pay bills on-time, always. Was trying to buy a phone online... [MORE]

Nancy Halpern

Sep 25, 2007 19:55

Thank you so much for the fantastic article and the help. I cannot believe how poor the customer service is... [MORE]

Kristyn C.

Sep 24, 2007 20:32

Thanks to your article I do not feel as alone and frustrated. T-Mobile seemed to care little that I was... [MORE]

Rosette Loughlin

Oct 1, 2007 19:01

Please send me Jessie's number as wel. [MORE]

Trisha Loback

Sep 24, 2007 12:36

I had return a phone to tmobile which they received on the 61st day not the 60th day which they... [MORE]

ben

Jan 29, 2008 13:59

I have encountered a serious problem with T-mobile. I have been with them for several years as a loyal customer,... [MORE]

Beverly

Sep 20, 2007 11:40

I too have been frustrated in my attempts to reach an executive complaint department as T-Mobile has sent me one... [MORE]

Kimberly Dougherty

Apr 10, 2007 12:19

This article was right on the money about T-Mobile. As I'm typing this, I'm sitting on eternal hold with a... [MORE]

David

Nov 21, 2006 12:51

Here I am six months after your first article looking for contact information for T-mobile and finding it impossible. I... [MORE]

marilyn walsh

Mar 31, 2007 12:43

First, I believe that a company which automatically notifies some but not all of their customers when they have run...

Stuart

Sep 29, 2007 16:17

I have been fighting just what you talked about in your article. I need to talk to a T-Mobile executive... [MORE]

Rick Ohlson

Nov 5, 2006 21:36

Mr Goldin, I hope you see this. I enjoyed your article on getting satisfaction from t-mobile and would like to take... [MORE]

Ed Petersen

Nov 10, 2006 19:10

Mr Goldin; Please email the numbers for t-mobile corporate. Thanks for the article and help! Jim [MORE]

Jim Wright

Nov 29, 2006 22:56

I had the corporate office number before and never thought that I would need it again. Fooled me! Can someone... [MORE]

Kellye Hetrick

Dec 11, 2006 15:54

'The biggest mistake in my life is called t-mobile. I have no service at all in my own house.i have... [MORE]

natalia stein

Aug 28, 2007 22:11

I have had unbelievable problems with T-Mobile Hotspots@home which is supposed to be so fantastic. It has taken HOURS of... [MORE]

Delia

Aug 29, 2007 14:23

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