Submitted by frustrated petitioner, Mar 13, 2008 23:00
The Ombudsman left DHS also, but he was actually trying to help petitioners and beneficiaries by actually RESPONDING to the complaints and concerns and attempting to resolve the problems.....and if you look at all the recommendations he's made to USCIS to improve their services and ease the immigration process, he was right on point. Sadly, USCIS hasn't responded to ANY of his suggestions since July 2007, after the price hikes....and coincidently a serious decline in customer service and efficiency. Gonzales was NOT prepared for the surge in applications just before they raised ALL application fees....and that's poor leadership. He should go, only they shouldn't have given him the 'option' to resign, they should have just fired him....months ago.
Note: Comments are screened, and in some cases edited, before posting. We reserve the right to reject anything we find objectionable.
Other reader comments on this article
Comment
By
Date
I have been a victim of this stupid experiment. There is no respite and no ownership to the problem. luckily... [MORE]
VictimofCaliforniaService_USCIS
Mar 21, 2008 05:14
Legal Immigration is essentially closed.
Have been waiting for my wife's visa to even begin processing for over a year. And... [MORE]
D.m.
Mar 23, 2008 01:55
If Congress doesn't place a moratorium on all Immigration now, we are all in trouble.
Congress hasn't a clue who is... [MORE]
Jacques Bakke
Mar 16, 2008 22:20
I am the first to say that illegal immigration is frustrating in many ways. I have myself been unable to... [MORE]
Mrs. Lonely
Mar 17, 2008 21:20
Why should he earn a free paycheck when their is NO ENFORCMENT! [MORE]
Nancy
Mar 14, 2008 14:09
The Ombudsman left DHS also, but he was actually trying to help petitioners and beneficiaries by actually RESPONDING to the...
frustrated petitioner
Mar 13, 2008 23:00
The article forgot some important stakeholders in the commentary. The employees of USCIS, many of them former employees forced to... [MORE]
P. D. Rios
Mar 18, 2008 17:38
Comment on Immigration Chief Quits Amid Citizenship Surge