Reader comments at The New York Sun - Can You Hear Me Now?

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Can You Hear Me Now?

Submitted by Lynda Lyons, Sep 26, 2008 00:48

My problem is with the actual service on Maui. 'Called Failed' happens on almost every phone call. No service in my office, spotty when I'm traveling in my car (it fades in and out and you have to redial), barely service in my home and overall bad connection. I have complained before, however, today I was told that you should only 'expect' 2 bars on Maui and can expect no service inside a building! What? Since the whole conversation the day I was to get this phone was it was going to be my primary work phone, the 2-bar conversation should have been made. But it actually was how much I was going to enjoy T-Mobile and the coverage. I've called about the bad service and now I'm being told that since I've had the phone 7 months - even though I've complained, it shows it can't be that bad. OK, so I tried to make it work- didn't take calls until I'm in the right spot, delay returning calls to clients until I was on a land line and generally make very few calls on the phone - just so I can be told sorry you messed up you trusted us! Yes I need Jessie's number too. I just feel I shouldn't have to buy myself out of bad service.

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Other reader comments on this article

Comment	By	Date
My problem is with the actual service on Maui. 'Called Failed' happens on almost every phone call. No service in...	Lynda Lyons	Sep 26, 2008 00:48
I have ben a T-mobile customer for a year,and I purchased the Motorola Z3, the keypad has fallen completely off... [MORE]	Akasa Thomas	Sep 21, 2008 19:13
I have been with T-mobile for a long time and am having alot of issues with them lately. I sure... [MORE]	Tony Nichols	Sep 2, 2008 17:13
I have been tmobile for a number of years. My son had a phone that needed to be replace doue... [MORE]	Michelle Grant	Aug 21, 2008 19:01
I am 52 years old and I have just experienced the worst customer service of my life. I recently spent... [MORE]	john reiter	Aug 15, 2008 21:02
You are right on. This is a great disservice and slight to consumer rights. I would appreciate that number and/or... [MORE]	Dorian	Mar 7, 2008 10:32
Had a bout with a crownie assigned to my case. got the same run around that i got from everybody... [MORE]	Paul V	Dec 28, 2007 02:11
I would like Jesse's number too. While Christmas shopping at Marley Station Mall in MD, my husband and I were... [MORE]	Michele Sanders	Jan 16, 2008 14:17
Please I need Jesse or some one who can make a decision !!! [MORE]	Ken Hardesty	Mar 17, 2008 16:00
I had no clue Tmobile was so globally disliked. I'm somewhere between I'm glad it's not just me, to being... [MORE]	Storm Petoscia	Dec 10, 2007 09:27
I, too have been a customer for several yrs., pay bills on-time, always. Was trying to buy a phone online... [MORE]	Nancy Halpern	Sep 25, 2007 19:55
Thank you so much for the fantastic article and the help. I cannot believe how poor the customer service is... [MORE]	Kristyn C.	Sep 24, 2007 20:32
Thanks to your article I do not feel as alone and frustrated. T-Mobile seemed to care little that I was... [MORE]	Rosette Loughlin	Oct 1, 2007 19:01
Please send me Jessie's number as wel. [MORE]	Trisha Loback	Sep 24, 2007 12:36
I had return a phone to tmobile which they received on the 61st day not the 60th day which they... [MORE]	ben	Jan 29, 2008 13:59
I have encountered a serious problem with T-mobile. I have been with them for several years as a loyal customer,... [MORE]	Beverly	Sep 20, 2007 11:40
I too have been frustrated in my attempts to reach an executive complaint department as T-Mobile has sent me one... [MORE]	Kimberly Dougherty	Apr 10, 2007 12:19
This article was right on the money about T-Mobile. As I'm typing this, I'm sitting on eternal hold with a... [MORE]	David	Nov 21, 2006 12:51
Here I am six months after your first article looking for contact information for T-mobile and finding it impossible. I... [MORE]	marilyn walsh	Mar 31, 2007 12:43
First, I believe that a company which automatically notifies some but not all of their customers when they have run... [MORE]	Stuart	Sep 29, 2007 16:17
I have been fighting just what you talked about in your article. I need to talk to a T-Mobile executive... [MORE]	Rick Ohlson	Nov 5, 2006 21:36
Mr Goldin, I hope you see this. I enjoyed your article on getting satisfaction from t-mobile and would like to take... [MORE]	Ed Petersen	Nov 10, 2006 19:10
Mr Goldin; Please email the numbers for t-mobile corporate. Thanks for the article and help! Jim [MORE]	Jim Wright	Nov 29, 2006 22:56
I had the corporate office number before and never thought that I would need it again. Fooled me! Can someone... [MORE]	Kellye Hetrick	Dec 11, 2006 15:54
'The biggest mistake in my life is called t-mobile. I have no service at all in my own house.i have... [MORE]	natalia stein	Aug 28, 2007 22:11
I have had unbelievable problems with T-Mobile Hotspots@home which is supposed to be so fantastic. It has taken HOURS of... [MORE]	Delia	Aug 29, 2007 14:23

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