Callers are waiting much longer to get questions answered about parking tickets, and more drivers are receiving citations for talking on their cell phones, according to the Preliminary Mayor’s Management Report, released yesterday by Mayor Bloomberg.

While the report shows general improvement in city services and a drop in the major crimes, some new trouble spots are hidden in its 174 pages.

The jump in wait times for those telephoning about parking tickets was 158%, to 11.6 minutes in fiscal 2004 from 4.5 minutes in fiscal 2003.

The report showed that the number of tickets issued for driving while talking on cellular phones jumped to 39,548 between July and October, compared to 26,198 during the same time last year.

And a spike was recorded in the number of complaints against uniformed city officers. Between last July and October, 2,102 complaints were filed against officers, compared to 1,923 complaints during the same period the previous year.

According to the director of the mayor’s office of operations, Susan Kupferman, 34% of the complaints were filed during the Republican National Convention in late August, most of them presumably by protesters who locked horns with police.

The Preliminary Mayor’s Management Report, required by the City Charter, is a snapshot of everything from the number of residents receiving food stamps to the number of refrigerators discarded to the number of certified teachers in public schools.

The mayor’s staff highlighted the positives yesterday, such as the improvements in Police Department response times, drops in felonies in public housing, and a rise in the number of pothole repairs.

They also emphasized improvements in the public-school system, which Mr. Bloomberg has already tried to use as a feather in his cap as he tries to get reelected. The report showed, for example, that student performance on the Regents and math exams improved in fiscal 2004 and that more seats were added to the city’s crowded classrooms. It showed that 1,700 seats were added last September and October, compared to 633 in the same period in the year before.

The education community, however, took issue yesterday with the document.

The chairwoman of the City Council’s Committee on Education, Eva Moskowitz, said the PMMR, as the report is called, had become a political tool showing only the good.

“According to the mayor’s preliminary management report, nothing in New York needs improvement, everything is hunky-dory,” she said, adding that her recent hearings on education tell a different story.

“I don’t want to begrudge any improvements that have been made, but there’s a lot that is left out of this,” Ms. Moskowitz, a Democrat who expects to run for Manhattan borough president this year, said. “He doesn’t mention, for example, that the number of students performing at the highest level decreased.”

The borough president of Manhattan, C. Virginia Fields, one of the four Democrats looking to knock Mr. Bloomberg out of office, also took a swipe at the mayor, saying he shouldn’t rely “simply on statistics.

“The litany of statistics doesn’t paint the full picture of city services,” she said.

The administration, however, has repeatedly touted its reliance on statistics, which it uses as a barometer to determine where to target resources.