Police Department Conducts Survey With Complainants
This article is from the archive of The New York Sun before the launch of its new website in 2022. The Sun has neither altered nor updated such articles but will seek to correct any errors, mis-categorizations or other problems introduced during transfer.
The New York City police department wants its officers’ performance to be rated by New Yorkers — but not just any New Yorkers.
Police recruits are surveying about 4,000 New York residents who recently filed complaints against the police to find out what officers are doing right and how they can improve.
Police officials said respondents were picked randomly out of nearly 190,000 people who lodged complaints against the police from July to September.
Preliminary results of the “citizen satisfaction survey,” which has had a 23% response rate so far of 932 responses, was overwhelmingly positive when it came to questions about police professionalism and knowledge.
Among complainants who answered the survey, 45% said they were more satisfied after their interaction with police, while 12% said they were less so.
